Shipping & Returns
Questions about an order? Email hello@norcaldesign.biz or use the contact form. I typically reply within 2 business days.
Shipping
Processing time: Every piece is in stock and ships within 1–3 business days of your order. You'll get an email with tracking as soon as it ships.
United States: Choose Economy (estimated 5–8 business days in transit) or Standard (estimated 3–4 business days in transit) at checkout. Your shipping cost is shown at checkout before you pay.
International: I ship worldwide with USPS and DHL Express. Rates and delivery estimates are calculated at checkout for your address. USPS international typically takes 1–3 weeks and DHL Express typically takes 2–5 business days. Any import duties, taxes, or customs fees are the buyer's responsibility.
Lost or damaged packages: If your order hasn't arrived within the estimated window, or arrives damaged, email me and I'll make it right.
Returns & Exchanges
Do you accept returns? Yes. You can return or exchange any piece within 30 days of the date it was delivered to you. The 30 days start on delivery, not on the order date, so the window can't run out before your order arrives.
Condition: Pieces should be unworn and in their original condition and packaging.
How to start a return or exchange:
- Email hello@norcaldesign.biz (or use the contact form) with your order number and whether you'd like a refund or an exchange.
- I'll reply within 2 business days with the return address and instructions.
- Ship the item back, ideally with tracking.
Return shipping: The customer pays return shipping, unless the item arrived damaged or defective or wasn't what you ordered. In those cases I cover it.
Refund timeline: Once your return arrives, I'll inspect it and issue a refund to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show it. Original shipping charges aren't refunded unless the item was damaged, defective, or incorrect.
Exchanges: I'll ship your replacement within 1–3 business days after your return arrives. If the new piece costs more or less, I'll charge or refund the difference.
Damaged or defective items: If anything arrives damaged, email me a photo within 30 days of delivery and I'll send a free replacement or a full refund, including shipping.